Privacy Policy

Thank you for choosing to be part of our community at The Crypto App (“The Crypto App“, “we“, “us“, “our“) which is provided and operated by 12170639 CANADA INC. DBA TRUSTSWAP, located in Canada. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact our data privacy officer at privacy@thecrypto.app or by letter to the following address:

12170639 CANADA INC. DBA TRUSTSWAP, Canada

When you visit our website https://thecrypto.app (the “Website“), use our mobile application, as the case may be (the “App“) and more generally, use any of our services (the “Services“, which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services, as well as, any related sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information we collect.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about our Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following: names, phone numbers, email addresses, locations; and other similar contact information.

As long as you have granted us this data voluntarily, this processing is legal on the basis of your consent. You can withdraw your consent at any time. Withdrawal of consent does not affect the legality of data processing carried out prior to withdrawal. We mainly use this data to contact you, to verify the authenticity of the data, which you provided to us, its compliance with our terms and policies and with all applicable regulatory and legal requirements in any relevant jurisdiction.

Payment Data

All payment data is collected and stored by Google Play and Apple App Store. You may find their privacy notice link(s) here: https://policies.google.com/privacy and https://www.apple.com/legal/privacy. Upon your payment, we are informed of the product or service you purchased, your country, and the amount paid. There is no other information provided to us for any of your purchases.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics (such as types and version), operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings. This information is primarily needed for the purpose of maintaining the security and operation of our Services, continuously improving our Services and offering you a more enjoyable and efficient experience, and for our internal analytics and reporting purposes which is our legitimate interest in the processing of data.

Information collected through the App

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s camera, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.

Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed for the purpose of maintaining the security and operation of our Services, continuously improving our Services and offering you a more enjoyable and efficient experience, and for our internal analytics and reporting purposes which is our legitimate interest in the processing of data.

2. HOW DO WE USE YOUR DATA?

In Short: We process your data for purposes based on legitimate business interests, the fulfillment of our Services, compliance with our legal obligations, and/or your consent. We use the information we collect or receive as follows:

To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.

To enable communications. We may use your information in order to communicate with you, request feedback, and notify you of new features or information.

To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond, or to enforce our terms, conditions and policies for business purposes, or to comply with legal and regulatory requirements.

To assist your activities or subscriptions. We may use your information to assist with your requested activities or subscriptions, some of which require integrations and sharing of your data with the third parties providing such services – Google Pay, Apple Pay, news feeds, cryptocurrency services, promotions, advertisements, etc.

For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience.

We may use and store this data in aggregated and anonymized form so that it is not associated with individual users and does not include personal information. Our Services may contain advertising, promotions or marketing on an aggregated basis. We will not use identifiable personal information without your consent.

3. WILL YOUR DATA BE SHARED WITH ANYONE?

With the exceptions described in this section, we do not make your personal Data available to third parties unless you have expressly consented to it, if we are legally obligated to, or if this is necessary to enforce our rights concerning a contractual relationship.

We may grant access to personal Data about you:

• to public entities and institutions (e.g. regulatory, quasi-regulatory, tax or other authorities, law enforcement agencies, courts, arbitrational bodies, fraud prevention agencies)
• to other credit and financial service institutions or comparable institutions in order to carry on a business relationship
• to third parties in connection with transactions that are involved in (e.g. correspondent banks, brokers, exchanges, processing units and third-party custodians, issuers, investors, prospective buyers and other transaction participants and their representatives)
• to prospective buyers as part of a sale, merger or other disposal of any of our business or assets
• to professional advisors including law firms, accountants, auditors and tax advisors, insurers
• to service providers and agents appointed by us for the purposes given. These are companies in the categories of IT services, logistics, printing services, telecommunications, advice and consulting, and sales and marketing and translation services in relation to the Services on our behalf, and we ensure that they provide for the necessary guarantees with respect to your data.

We reserve the right to gather and manage your email addresses and blockchain wallet details for the purpose of engaging with you. This may include informing you about any service-related issues, providing updates on your account, addressing and responding to your inquiries, requests, feedback, and suggestions. Furthermore, it is expressly acknowledged that The Crypto App and selected third-party advertisers may engage in the distribution of targeted in-app advertisements to users, predicated upon the assets present within their Portfolio or their geography. Such targeted advertising activities shall be carried out in accordance with the parameters established by the parties legitimate interests or as stipulated by applicable legal provisions. Users hereby consent to the reception of said targeted advertisements in alignment with the foregoing conditions.

Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

With your consent, or with your ability to revoke consent, we may share your information with third parties for advertising or marketing purposes, as permitted by law.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to access or store information. The Website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser. For further information, visit https://www.allaboutcookies.org/.

When you visit our Website, we may collect information from you automatically through cookies. Through the use of cookies, we can provide the users of the Website with more user-friendly services that would not be possible without the cookie setting.

You may prevent the setting of cookies through our Website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, previously set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in the Internet Browser used, it may not be possible to use all the functions of our Website.

If you do not agree to our use of cookies, you should set your browser settings accordingly as described above or not use our Website. By continuing to use our Website without changing your settings, you are agreeing to our use of cookies and the terms with regard to cookies of this Privacy Policy.

Cookies used on the Website:

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected directly by third parties through their websites, apps or services is not covered by this privacy notice. You should review the policies of such third parties and contact them directly to respond to your questions.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. As a global service, we may store, transfer, and otherwise process your personal information in countries outside of the country of your residence, including the United States or European Union and possibly other countries.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use a common encryption technology TLSv2 in connection with the highest encryption levels that are supported by your browser. If a page on our website was/is being transmitted encrypted it is shown by the lock symbol in the address bar of your browser. Additionally, we use appropriate technical and organizational security measures to protect your data from accidental or intentional manipulation, partial or complete loss, destruction, or to prevent unauthorized access by third parties. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. Should a personal data breach occur, we will inform the relevant authorities without undue delay and immediately take reasonable measures to mitigate the breach. We will notify you about such a breach by the contact method you have approved as soon as possible.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Based on the applicable laws of your country, you may have the right to withdraw consent, the right of access, the right to erasure, the right to rectification, the right to data portability, the right to object and notification of data breaches. To take any of these actions, please contact us at privacy@thecrypto.app. We will promptly respond to your request.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If allowed by law, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and policies and/or comply with applicable legal requirements.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO WE UPDATE THIS POLICY?

We reserve the right to make changes to this Privacy Policy as we deem necessary from time to time or as may be required by law. All changes will be posted immediately on our Website/App and you are deemed to have accepted the new terms of the Privacy Policy when you first use the Services after such changes. Always the current version of the Privacy Policy, as published on our Website/App, is applicable.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@thecrypto.app.